Frequently Asked Questions
Tickets & Passes
What are the Ski Resort’s Winter Dates?
November 28, 2019 – April 5, 2020
Where can I pick up my Telluride Season Pass?
Season pass redemption is available at Mountain Sales locations in Heritage Plaza (Mountain Village), or the Oak Street and Coonskin locations in Telluride.
MOUNTAIN VILLAGE – HERITAGE PLAZA OFFICE
Summer Hours: 9am – 6pm | DAILY | JUNE 10 – SEPT 2, 2019
Fall/Winter Hours: 8am – 5pm | DAILY | SEPT 3 – APRIL 5, 2020
Located beneath the gondola station in Mountain Village, in Heritage Plaza.
OAK STREET OFFICE – TELLURIDE
Summer Hours: 9:30am – 1:00pm | DAILY
Fall/Winter Hours: 8am – 4pm | DAILY | OCT 21 – APRIL 5, 2020
The Oak Street Office is located at the gondola Station Telluride, adjacent to the base of chair #8.
COONSKIN OFFICE – TELLURIDE
Winter Hours: 8am – 4pm | DAILY | NOV 20 – APRIL 5, 2020
The Coonskin Office is located adjacent to the FREE Carhenge parking lot in Telluride at the base of lift #7.
How can I get in touch with a Skier Service Sales representative?
You may reach us via email at firstname.lastname@example.org or contact us at (970) 239-7045.
Where do I purchase my season pass online?
Will I be able to REACTIVATE my season pass from last winter?
Yes, any season pass holder 19 years and older may reactivate last year’s pass as long as it complies with the pass photo policy (see next question), you have purchased a pass for the 2019-20 season, and have completed a 2019-20 Season Pass Liability release. Child, Junior & Toddler passes all require a new photo each season. You may email one directly to us or take a photo at the Mountain Village, Oak St., or Coonskin pass office.
What type of photo can I use for my season pass?
- The photo needs to be JPEG format, ideal file size is 500KB – 1MB
- Sorry, no hats, sunglasses, helmets, goggles, animals, other people, or miscellaneous objects
- The photo should be passport style, with your face looking straight forward
- Photos that do not comply with the above rules will not be accepted
Can my season pass be mailed to me?
YES. After you have completed the TSG Season Pass Liability release, and updated photo if necessary, you will save quality vacation time by having your pass mailed prior to arriving in Telluride. Hit the slopes rather than waiting in the ticket office! *Please allow up to two weeks for your pass to be delivered once all required information has been submitted. A $20 Expedited shipping option is also available.
Can someone else use my season pass?
Unfortunately, all season passes are NON-TRANSFERABLE, meaning the season pass product can only be used by the designated individual from the date of purchase.
How can the TSG Season Pass Liability release be sent?
All season pass purchases online require your electronic signature prior to completing the sale process. Any other method of purchasing a season pass product requires you to manually complete the liability release and submit it to the Skier Service Sales office via email, fax (970) 728-7521, or mail to:Telluride Ski & Golf Mountain Sales 565 Mountain Village Blvd Telluride, CO 81435
The Season Pass Liability MUST be completed prior to obtaining your purchased season pass. Pass holders under the age of 18 years old must have the release completed by their parent or legal guardian.
What is Resort Charge?
Resort Charge is an added benefit that allows any pass holder to attach a credit card to their respective customer profile. No longer will you have to worry about having your wallet or purse. Simply utilize your Telluride Season Pass as your method of payment at any Telluride Ski & Golf Resort point of sale. *Resort Charge is required for all Direct-to-Lift (DTL) products.
Is Resort Charge a Secure Method of Payment?
Yes, your personal billing information is safely stored in our secure database. If you happen to misplace your pass, then simply contact the Mountain Sales office to deactivate the resort charge feature.
What does Direct-to-Lift (DTL) mean?
This is a feature of all Multi-Day Passes (i.e. T Card, 3-Day, 6-Day, 10-Day, and Military Card) which allows the pass holder to simply go directly to the lift without having to add access days to their pass at the ticket office. A credit card is required to have within your customer profile in order to automatically bill the daily discounted amount.
What if I would not like my credit card to be stored within my customer profile?
Unfortunately, to purchase and use any Multi-Day Pass product (i.e. T Card, 3-Day, 6-Day, 10-Day, Military Card) your billing information must be stored within your customer profile.
What is Mountain Money?
Mountain Money is also an added benefit to any pass holder. Mountain Money can be applied to the respective customer profile, then the guest may use their season pass product to access that money towards the purchase of products at select TSG points of sale. If you did not purchase a season pass product, then a Telluride Ski & Golf Resort Gift Card is a great option.
Where are Resort Charge and Mountain Money accepted?
Food & Beverage locations
CAN I REQUEST A CREDIT FOR MY SEASON PASS?
Telluride Ski & Golf will no longer consider a refund or credit for any unused season pass product. However, we are offering Multi-Event Registration Insurance through Travel Guard, at a very low cost, to help protect your investment.
What is Multi-Event Registration Insurance?
Multi-Event Registration Insurance provides coverage for you and your Telluride ski pass investment when the unexpected happens. You can view a flyer on this product here or read a Full Description of Coverage here. Travel Guard season pass insurance is available to United States residents only. Multi-Event Registration Insurance is only available for Telluride pass products.
What if my season pass is lost or stolen?
Please contact the Mountain Sales office at (970) 239-7045 if your pass is stolen. All season passes can be replaced once free of charge, after that there will be a $25 fee charged for each additional replacement.
Can I purchase more than one TELLURIDE season pass for myself?
No, there is a one season pass product per person limit. For example, you cannot purchase a 10-Day Pass and a T-Card.
What benefits are associated with my Telluride Season AND MULTI-DAY Pass Purchase?
- 10% off Food at TSG Restaurants (excluding Allred’s, Bon Vivant, Alpino Vino)
- 10% off Food at Siam's Talay located inside the Inn at Lost Creek
- 10% off Food at Altezza and The Bean Cafe located inside The Peaks Resort & Spa
- 10% off Retail (all TSG Retail Outlets, not available on sale items)
- 10% off Retail at The Spa Boutique and Provisions located inside The Peaks Resort & Spa
- 20% off Ski & Snowboard School Adult Group Lesson (blackout dates apply)
- Resort Charge
ARE THERE ANY OTHER BENEFITS ASSOCIATED WITH MY MULTI-DAY PASS?
- 20% off single-day adult ticket rate for additional days, charged Direct-To-Lift
- NOTE: Military Card receives 30% off single-day adult ticket rate for additional days
- 10-Day Pass benefit ONLY: Ski FREE opening day through 12/18/19
- Resort Charge
- No Blackout Dates and days do NOT have to be used consecutively
WHAT ARE THIS WINTER’S BLACKOUT DATES FOR THE 10-DAY ADULT LESSON PASS?
- December 21 – January 3
- February 14 – 21
- March 7 – 20
NOTE: 10-Day Adult Lesson Pass is a lesson only product, lift access sold separately.
What is the age break-down for the various season pass options?
- Palmyra Pass: 80 yrs+
- Senior: 65 yrs to 79 yrs
- Adult: 25 yrs to 64 yrs
- Young Adult: 19 yrs to 24 yrs
- Junior: 13 yrs to 18 yrs
- Child: 6 yrs to 12 yrs
- Toddler: 5 yrs and under
- Military Card: 13 yrs +
- T-Card: 13 yrs +
- 3-Day: 19 yrs +
- 6-Day: 19 yrs +
- 10-Day: 19 yrs +
- Lesson Pass: 15 yrs +
All ages are determined by the pass holder’s respective age on opening day, November 28, 2019.
Who are the participating Vail owned resorts where my 50% off lift ticket benefit is valid?
Colorado: Vail, Beaver Creek, Breckenridge, Crested Butte, Keystone: Utah: Park City; California: Heavenly, Kirkwood, Northstar; Canada: Whistler Blackcomb; Australia: Perisher, Falls Creek, Hotham; Vermont: Stowe, Okemo; New Hampshire: Mount Sunapee; Midwest U.S.: Afton Alps, Mt. Brighton, Wilmot; Washington: Stevens Pass
How do I redeem my 50% off lift ticket benefit at participating Vail resorts?
Simply go to the ticket window at that Vail owned resort and present your Telluride season pass. All tickets you purchase for yourself for the rest of the season will be 50% off the single-day ticket window rate for you on the day you ski.
Are there any blackout dates for redeeming the 50% off lift ticket benefit at Vail owned resorts?
There are no blackout dates associated with this benefit.
Is the 50% off benefit transferable to my family and/or friends?
No, the discounted ticket benefit is only available to the individual whose name is on the Telluride season pass.
WHICH TELLURIDE PASSES QUALIFY FOR THE VAIL RESORTS 50% OFF TICKETS?
Any Full Season Pass or Member Pass, with full winter benefits, qualify for 50% off tickets at any Vail owned resort.
Passes not included: Any Multi-Day Pass product, Complimentary Pass, or Fractional Member Pass.
WHICH EPIC PASSES RECEIVE BENEFITS IN TELLURIDE?
Epic Pass or VR Lifetime Pass receive 7 days of skiing in Telluride plus 50% off the single-day ticket for any additional days past the 7 days.
Epic 4-, 5-, 6- and 7-Day Pass receive lift access benefits at Telluride. Date restrictions are based on the Epic Day pass product purchased. Once all Epic days have been used, the pass holder will receive 20% off single-day tickets.
Please note: Once all days have been used on your qualifying Epic Pass, the pass holder must come to a Telluride Pass Office to receive a pass for additional days of skiing. All days will be charged Direct-To-Lift (DTL) which allows the pass holder to simply go directly to the lift without having to add access days to their pass at the ticket office. A credit card is required to have within your customer profile in order to automatically bill the daily discounted amount.
How do I reach Epic Pass Customer Service?
Please call (970) 754-0081 or visit the Epic Pass FAQs.
Do you have ski lockers available for rent?
Yes, we offer a variety of ski locker options at Slopeside Lockers, located in Mountain Village at the base of the Village Express Lift. Options include full season, daily or overnight locker rentals. Please contact (970) 728-2719 for pricing information.
Where is the FREE parking?
Both Mountain Village and Telluride offer FREE parking! Any guest may park for FREE at the Mountain Village Parking Garage or the Meadows Lot adjacent to Big Billie’s. You may also park for FREE at the Carhenge Lot in Telluride next to the Coonskin Lift. View Map