Telluride Colorado

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Guest Services

Mountain Ambassadors

More than 30 staff and community members in yellow jackets make up this friendly group of local mountain hosts. Our Mountain Ambassadors are here to serve you and are located all over the mountain. Whether it's answering questions regarding mountain facts, current conditions, dining, special events, or simply for directions, our hosts have a wealth of knowledge to assist in any way possible. In addition, Mountain Ambassadors are always ready and willing to help carry your skis, provide you with sunscreen and water, and give you some local tips on what part of the mountain is skiing the best that day.

Guest Service Center

Our Guest Service Center is located in Slopeside Lockers, across from the Village Express (Lift 4). Stop in to chat with our knowledgeable local staff for answers to any questions you might have regarding the Telluride Ski Resort, Mountain Village or Town of Telluride. This is a great place to pick up some sunscreen, a grab-and-go snack, or a beverage to keep you hydrated. The Guest Service Center is also the location for our Lost & Found. 

Our hours of operation are 8:30 am until 5:00pm. You can reach a staff member at the Guest Service Center at 970.728.7575.

Slopeside Lockers

Located in the Mountain Village Center at 565 Mountain Village Blvd.

Slopeside lockers are located in the Mountain Village Center in the basement level of The Plaza Building, just steps from the base of Village Express (Lift 4). Guests may store their gear nightly or for the entire season.  Each locker can hold up to two pairs of ski boots, two pairs of skis, and other gear. Each locker is also equipped with a personal boot dryer. 

For additional information, contact John Kelly, Director of Resort Services at 970-728-7523 or email jkelly@tellurideskiresort.com.

Meet the Mountain / Free Mountain Tours

Get acquainted with the mountain on a free tour of the ski resort led by our Mountain Ambassadors. The 2 to 3 hour tour incorporates colorful stories of Telluride’s history, interesting facts about the environment and local trivia, as well as orienting you to our restaurants, amenities and ski terrain. Open to intermediate snow riders and above, the “Meet the Mountain” tour meets daily at 10 a.m. at the trail map near the top of Coonskin (Lift 7). Special needs and group tours can also be arranged – contact Tyler Hollingsworth, Resort Services Manager at 970.728.7552.

Daily tours begin once the full mountain is open, usually at the end of December or early January. To schedule a free tour before the daily tours begin, contact Tyler Hollingsworth at (970) 728-7552.

Complimentary Massage

Complimentary chair massages are offered at Gorrono Ranch between 1pm and 3pm daily. For more information about complimentary massage services at Gorrono Ranch, contact Telluride Mobile Massage at 970.209.2612 or visit telluridemobilemassage.com.

Ski Sherpas

Need an extra set of hands to help you carry your skis? Ambassadors greet guests in the morning at the top of the Gondola stairs in the Mountain Village Core. We are eager to assist you and your family with transporting your gear to the base of the ski lift. This is also a great time to grab a grooming report, trail map, or become informed about mountain updates for the day. In addition, Ambassadors are stationed in the afternoon at the bottom of the Gondola stairs to assist you on your way home. Let us know how we can help!

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