Frequently Asked Questions
Tickets & Passes
When does the Telluride Ski Resort open?
2015/16 Winter Dates are set for November 26, 2015 – April 3, 2016.
Any season pass product may be picked up at the Mountain Village Skier Service Sales office located directly beneath the Mountain Village Gondola Station or at the Coonskin Ticket office located in Telluride.
Skier Service Sales Office
Phone: (970) 728-7517
Mountain Village Ticket Office
8am - 5pm, Daily
Now through April 3, 2016
The Mountain Village Ticket Office is located at the base of Village Express (Lift 4) under the Gondola.
Coonskin Ticket Office
9am to 5pm, Monday through Friday until November 20th.
Starting November 23, 2015, the Coonskin Ticket Office will be open daily from 8am to 4pm.
How can I get in touch with a Skier Service Sales representative?
You may reach us via email at firstname.lastname@example.org or contact us at 970-728-7517.
Where do I purchase my season pass online?
Go to https://store.tellurideskiresort.com/estore/ and click on the Tickets & Passes link.
Yes, any season pass holder 19 years and older may use last year’s pass as long as it complies with the pass photo policy (see next question) and you have completed a 2015/16 Season Pass Liability release. Child, Junior & Toddler passes all require a new photo which can be taken at the Mountain Village Skier Service Sales office, the Coonskin office, uploaded at the eStore, or emailed.
What type of photo can I use for my season pass?
- Photo needs to be JPEG format, ideal file size is 500KB – 1MB
- Sorry, no hats, sunglasses, helmets, goggles, animals, or other people
- The photo should be passport style, with your face looking straight forward
- Photo’s that do not comply with the above rules will not be accepted
Can my season pass be mailed to me?
YES. After you have completed the TSG Season Pass Liability release you will save quality vacation time by submitting your pass photo(s) and having it mailed prior to arriving in Telluride. Hit the slopes rather than waiting in the ticket office!
Can someone else use my season pass?
No. It is clearly stated all season passes are NON-TRANSFERABLE, meaning the season pass product can only be used by the designated individual from the date of purchase.
How can the TSG Season Pass Liability release be sent?
All eStore season pass purchases require your electronic signature prior to completing the sale process. Any other method of purchasing a season pass product requires you to manually complete the liability release and submit it to the Skier Service Sales office via email, fax 970-728-7521, or mail to:Telluride Ski & GolfSkier Service Sales565 Mountain Village BlvdTelluride, CO 81435
The Season Pass Liability must be completed prior to obtaining your purchased season pass. Pass holders under the age of 18 years old must have the release completed by their parent or legal guardian.
What is Resort Charge?
Resort Charge is an added benefit that allows any pass holder to attach a credit card to their respective customer profile. No longer will you have to worry about having your wallet or purse, simply utilize your Telluride Season Pass as your method of payment at Telluride Ski & Golf Resort point of sale (excluding Allred's, Palmyra Restaurant, and Siam Talay).
Is Resort Charge a Secure Method of Payment?
Yes, your personal billing information is safely stored in our secure database. If you happen to misplace your pass, then simply contact the Skier Service Sales office to deactivate the resort charge feature.
What does Direct-to-Lift (DTL) mean?
This is a feature of all Multi-Day Pass (i.e. T Card, 3 Day, 6 Day, 10 Day) products that allow the pass holder to simply go directly to the lift without having to add access days to their pass at the ticket office. A credit card is required to have within your customer profile in order to automatically bill the daily discounted amount.
What if I would not like my credit card to be stored within my customer profile?
Unfortunately, to purchase any Multi-Day Pass product (i.e. T Card, 3 Day, 6 Day, 10 Day) your billing information must be stored within your customer profile.
What is Mountain Money?
Mountain Money is also an added benefit to any pass holder. Mountain Money can be applied to the respective customer profile, then the guest may use their season pass to access that money towards the purchase of products at any TSG point of sale (excluding Allred's, Palmyra Restaurant, and Siam Talay). If you did not purchase a season pass product, then a Telluride Ski & Golf Resort Gift Card is a great option.
Where are Resort Charge and Mountain Money accepted?
Food & Beverage locations
How do I request a credit for my season pass?
Telluride Ski & Golf will no longer consider a refund or credit for any unused season pass product. However, we are offering Ski Pass Insurance through Travel Guard, at a very low cost, to help protect your investment.
What is Ski Pass Insurance?
Ski Pass Insurance provides coverage for you and your ski pass investment when the unexpected happens. To view a flyer on this product, please click here. For a Full Description of Coverage, please click here.
What if my season pass is lost or stolen?
Please contact the Skier Service Sales office at 970-728-7517 in the case your pass is stolen. All season passes can be replaced once free of charge, after that there will be a $25 fee charged for each additional replacement.
Can I purchase more than 1 season pass for myself?
No, there is a 1 season pass product per person limit. For example, you cannot purchase a 10 Day Pass and a T Card.
What benefits are associated with my Telluride Full Season Pass purchase?
- 10% off Food at TSG Restaurants (excluding Allred’s, Bon Vivant, Alpino Vino, and Siam's Talay Grille)
- 10% off Retail (all TSG Retail Outlets)
- 20% off Ski & Snowboard School Adult Group Lesson (blackout dates apply)
- 10% off Ski & Snowboard School Specialty Camps
- 10% off Telluride Resort Lodging Reservations (blackout dates & restrictions apply)
- 3 FREE Days at Snowbasin Resort, UT (Black-Out Dates include Nov 26 – Jan 2, Jan 16 – 17, & Feb 13 – 15)
- Resort Charge
Additional Seasonal Pass Holder Discounts & Promotions TBA
What is the age break-down for the various season pass options?
- Palmyra Pass: 80 yrs +
- Plunge Pass: 70 to 79 yrs
- Senior: 65 yrs to 69 yrs
- Adult: 25 yrs to 64 yrs
- Young Adult: 19yrs to 24 yrs
- Junior: 13 yrs to 18 yrs
- Child: 6 yrs to 12 yrs
- Toddler: 5 yrs and under
All ages are determined by the pass holder’s respective age on opening day, November 26, 2015.
Do you have ski lockers available for rent?
Yes, we offer a variety of ski locker options at Slopeside Lockers, located in Mountain Village at the base of the Village Express Lift. Options include full season, daily or overnight locker rentals. Please contact 970.728.2719 for pricing information.
What happened to the FREE Parking?
Both Mountain Village and Telluride still offer FREE parking! Any guest may park for FREE at the Meadows Lot in Mountain Village adjacent to Big Billie’s or at the Carhenge Lot in Telluride next to the Coonskin Lift.
What if I have more questions?
Please contact the Skier Service Sales office at 970-728-7517 during regular office hours or reach us via email at email@example.com.