Arrival Date Calendar

Departure Date Calendar

Telluride Colorado

Frequently Asked Questions

Tickets & Passes

What are the Ski Resort’s Winter Dates?

2017/18 Winter Closing Day is Sunday, April 8, 2018
2018/19 Winter Season Dates: November 22, 2018 - April 7, 2019


Where can I pick up my Telluride Season Pass?

Any season pass product may be picked up at the Mountain Village Skier Service Sales office located directly beneath the Mountain Village Gondola Station or at the Coonskin Ticket office located in Telluride.

SKIER SERVICES – MOUNTAIN VILLAGE OFFICE

Spring Hours: Daily through April 8, 2018 | April 9 – May 4, 2018 | 9am – 5pm | Mon. – Fri.

Summer Hours: June 4, 2018 to Sept. 21 2018 | 9am - 5pm | Mon. - Fri.

Fall & Winter Hours: Sept. 24, 2018 to April, 7 2019 | 8am - 5pm | Daily

Phone: (970) 728-7517
Email: passes@telski.com

The Mountain Village Ticket Office is located at the base of Village Express (Lift 4) under the Gondola.

COONSKIN TICKET OFFICE

Summer Hours: June 4, 2018 to Sept. 21 2018 | 9am - 5pm | Mon. - Fri.

Fall Hours: TBD

Winter Hours: TBD


How can I get in touch with a Skier Service Sales representative?

You may reach us via email at passes@telski.com or contact us at (970) 728-7517.


Where do I purchase my season pass online?

Go to https://store.tellurideskiresort.com/estore/ and click on the Passes link.


Will I be able to use my season pass from last winter?

Yes, any season pass holder 19 years and older may use last year’s pass as long as it complies with the pass photo policy (see next question) and you have completed a 2018-19 Season Pass Liability release. Child, Junior & Toddler passes all require a new photo each season. You may upload one via the eStore, email directly to us or take a photo at the Mountain Village or Coonskin ticket office.


What type of photo can I use for my season pass?

  • Photo needs to be JPEG format, ideal file size is 500KB – 1MB
  • Sorry, no hats, sunglasses, helmets, goggles, animals, other people, or miscellaneous objects
  • The photo should be passport style, with your face looking straight forward
  • Photos that do not comply with the above rules will not be accepted

Can my season pass be mailed to me?

YES. After you have completed the TSG Season Pass Liability release, and updated photo if necessary, you will save quality vacation time by having your pass(es) mailed prior to arriving in Telluride. Hit the slopes rather than waiting in the ticket office! *Please allow up to two weeks for your pass(es) to be delivered once all required information has been submitted. $20 Expedited shipping option is also available.


Can someone else use my season pass?

No. It is clearly stated all season passes are NON-TRANSFERABLE, meaning the season pass product can only be used by the designated individual from the date of purchase.


How can the TSG Season Pass Liability release be sent?

All eStore season pass purchases require your electronic signature prior to completing the sale process. Any other method of purchasing a season pass product requires you to manually complete the liability release and submit it to the Skier Service Sales office via email, fax (970) 728-7521, or mail to:

Telluride Ski & Golf
Skier Service Sales
565 Mountain Village Blvd
Telluride, CO 81435

The Season Pass Liability MUST be completed prior to obtaining your purchased season pass. Pass holders under the age of 18 years old must have the release completed by their parent or legal guardian.


What is Resort Charge?

Resort Charge is an added benefit that allows any pass holder to attach a credit card to their respective customer profile. No longer will you have to worry about having your wallet or purse. Simply utilize your Telluride Season Pass as your method of payment at any Telluride Ski & Golf Resort point of sale. *Resort Charge is required for all Direct-to-Lift (DTL) products.


Is Resort Charge a Secure Method of Payment?

Yes, your personal billing information is safely stored in our secure database. If you happen to misplace your pass, then simply contact the Skier Service Sales office to deactivate the resort charge feature.


What does Direct-to-Lift (DTL) mean?

This is a feature of all Multi-Day Passes (i.e. T Card, 3 Day, 6 Day, 10 Day) which allows the pass holder to simply go directly to the lift without having to add access days to their pass at the ticket office. A credit card is required to have within your customer profile in order to automatically bill the daily discounted amount.


What if I would not like my credit card to be stored within my customer profile?

Unfortunately, to purchase and use any Multi-Day Pass product (i.e. T Card, 3 Day, 6 Day, 10 Day) your billing information must be stored within your customer profile.


What is Mountain Money?

Mountain Money is also an added benefit to any pass holder. Mountain Money can be applied to the respective customer profile, then the guest may use their season pass to access that money towards the purchase of products at any TSG point of sale. If you did not purchase a season pass product, then a Telluride Ski & Golf Resort Gift Card is a great option.


Where are Resort Charge and Mountain Money accepted?

Food & Beverage locations

Tomboy Tavern, Gorrono Ranch, Crazy Elk, Big Billie’s, Giuseppe’s, High Camp, Alpino Vino, & Bon Vivant

Shopping locations

Telluride Resort Store, Telluride Naturals, & Heritage Apparel

Mountain Activities

Ski & Snowboard School, Eco Adventures, Telluride Adventure Center, Nursery, Mountain Village Ticket Offices, Coonskin Ticket Office, & Oak Street Ticket Office


How do I request a credit for my season pass?

Telluride Ski & Golf will no longer consider a refund or credit for any unused season pass product. However, we are offering Multi Event Registration Insurance through Travel Guard, at a very low cost, to help protect your investment.


What is Multi-Event Registration Insurance?

Multi Event Registration Insurance provides coverage for you and your Telluride ski pass investment when the unexpected happens. You can view a flyer on this product here or read a Full Description of Coverage here. Pennsylvania residents please contact Travel Guard directly at (866) 385-4839 or purchase Multi Event Registration Insurance online. Multi-Event Registration Insurance is only available for Telluride pass products.


What if my season pass is lost or stolen?

Please contact the Skier Service Sales office at (970) 728-7517 if your pass is stolen. All season passes can be replaced once free of charge, after that there will be a $25 fee charged for each additional replacement.


Can I purchase more than 1 TELLURIDE season pass for myself?

No, there is a 1 season pass product per person limit. For example, you cannot purchase a 10 Day Pass and a T Card.


What benefits are associated with my Telluride Season AND MULTI-DAY Pass Purchase?

  • 10% off Food at TSG Restaurants (excluding Allred’s, Bon Vivant, Alpino Vino, Siam Talay)
  • 10% off Retail (all TSG Retail Outlets, not available on sale items)
  • 20% off Ski & Snowboard School Adult Group Lesson (blackout dates/restrictions apply)
  • Resort Charge
  • NOTE: only Full Season Pass products have benefit of Vail owned resorts half-price tickets

Are there any other benefits associated with my T Card, 3 Day, 6 Day, 10 Day, Corporate, Ambassador, Air/Travel Agent Card?

No, only full season pass products are associated with additional benefits.


What is the age break-down for the various season pass options?

  • Palmyra Pass – 80 yrs+
  • Senior – 65 yrs to 79 yrs
  • Adult – 24 yrs to 64 yrs
  • Young Adult – 19 yrs to 24 yrs
  • Junior – 13 yrs to 18 yrs
  • Child – 6 yrs to 12 yrs
  • Toddler – 5 yrs and under

All ages are determined by the pass holder’s respective age on opening day, November 22, 2018.


Are there any blackout dates for redeeming the 50% off lift ticket benefit at Vail owned resorts?

There are no blackout dates associated with this benefit.


Who are the participating Vail owned resorts where my 50% off lift ticket benefit is valid?

Colorado: Vail, Beaver Creek, Breckenridge, Keystone; Utah: Park City; California: Heavenly, Northstar, Kirkwood; Canada: Whistler Blackcomb; Australia: Perisher; Vermont: Stowe; Midwest U.S.: Wilmot, Afton Alps, Mt. Brighton


How do I redeem my 50% off lift ticket benefit at participating Vail resorts?

Simply go to the ticket window at that Vail owned resort and present your Telluride season pass. All tickets you purchase for yourself for the rest of the season will be 50% off the single-day ticket window rate for you on the day you ski.


Is the 50% off benefit transferable to my family and/or friends?

No, the discounted ticket benefit is only available to the individual whose name is on the Telluride season pass.


How do I reach Epic Pass Customer Service?

Please call (970) 754-0081 or visit the Epic Pass FAQs.


Do you have ski lockers available for rent?   

Yes, we offer a variety of ski locker options at Slopeside Lockers, located in Mountain Village at the base of the Village Express Lift. Options include full season, daily or overnight locker rentals. Please contact (970) 728-2719 for pricing information.


Where is the FREE parking?

Both Mountain Village and Telluride offer FREE parking! Any guest may park for FREE at the Mountain Village Parking Garage or the Meadows Lot adjacent to Big Billie’s. You may also park for FREE at the Carhenge Lot in Telluride next to the Coonskin Lift. View Map


What if I have more questions?

Please contact the Skier Service Sales office at (970) 728-7517 during regular office hours or reach us via email at passes@telski.com.