Frequently Asked Questions
Tickets & Passes
When does the Telluride Ski Resort open?
2016/17 Winter Dates are November 24, 2016 - April 2, 2017.
Any season pass product may be picked up at the Mountain Village Skier Service Sales office located directly beneath the Mountain Village Gondola Station or at the Coonskin Ticket office located in Telluride.
Skier Services – Mountain Village Office
Summer Hours: Through Sept. 25, 2016 | 9am - 5pm | Mon. - Fri.
Fall & Winter Hours: Oct. 3, 2016 - April 2, 2017 | 8am - 5pm | Daily
Phone: (970) 728-7517
The Mountain Village Ticket Office is located at the base of Village Express (Lift 4) under the Gondola.
Coonskin Ticket Office
Fall Hours: October 17, 2016 – November 18, 2016 | 9am - 5pm | Mon – Fri
Winter Hours: November 19, 2016 – April 2, 2017 | 8am – 4pm | Daily
How can I get in touch with a Skier Service Sales representative?
You may reach us via email at email@example.com or contact us at 970-728-7517.
Where do I purchase my season pass online?
Go to https://store.tellurideskiresort.com/estore/ and click on the Passes link.
Yes, any season pass holder 19 years and older may use last year’s pass as long as it complies with the pass photo policy (see next question) and you have completed a 2016-17 Season Pass Liability release. Child, Junior & Toddler passes all require a new photo which can be taken at the Mountain Village Skier Service Sales office, the Coonskin office, uploaded at the eStore, or emailed.
What type of photo can I use for my season pass?
- Photo needs to be JPEG format, ideal file size is 500KB – 1MB
- Sorry, no hats, sunglasses, helmets, goggles, animals, or other people
- The photo should be passport style, with your face looking straight forward
- Photos that do not comply with the above rules will not be accepted
Can my season pass be mailed to me?
YES. After you have completed the TSG Season Pass Liability release you will save quality vacation time by submitting your pass photo(s) and having it mailed prior to arriving in Telluride. Hit the slopes rather than waiting in the ticket office!
Can someone else use my season pass?
No. It is clearly stated all season passes are NON-TRANSFERABLE, meaning the season pass product can only be used by the designated individual from the date of purchase.
How can the TSG Season Pass Liability release be sent?
All eStore season pass purchases require your electronic signature prior to completing the sale process. Any other method of purchasing a season pass product requires you to manually complete the liability release and submit it to the Skier Service Sales office via email, fax 970-728-7521, or mail to:Telluride Ski & GolfSkier Service Sales565 Mountain Village BlvdTelluride, CO 81435
The Season Pass Liability MUST be completed prior to obtaining your purchased season pass. Pass holders under the age of 18 years old must have the release completed by their parent or legal guardian.
What is Resort Charge?
Resort Charge is an added benefit that allows any pass holder to attach a credit card to their respective customer profile. No longer will you have to worry about having your wallet or purse, simply utilize your Telluride Season Pass as your method of payment at any Telluride Ski & Golf Resort point of sale.
Is Resort Charge a Secure Method of Payment?
Yes, your personal billing information is safely stored in our secure database. If you happen to misplace your pass, then simply contact the Skier Service Sales office to deactivate the resort charge feature.
What does Direct-to-Lift (DTL) mean?
This is a feature of all Multi-Day Pass (i.e. T Card, 3 Day, 6 Day, 10 Day) products that allow the pass holder to simply go directly to the lift without having to add access days to their pass at the ticket office. A credit card is required to have within your customer profile in order to automatically bill the daily discounted amount.
What if I would not like my credit card to be stored within my customer profile?
Unfortunately, to purchase any Multi-Day Pass product (i.e. T Card, 3 Day, 6 Day, 10 Day) your billing information must be stored within your customer profile.
What is Mountain Money?
Mountain Money is also an added benefit to any pass holder. Mountain Money can be applied to the respective customer profile, then the guest may use their season pass to access that money towards the purchase of products at any TSG point of sale. If you did not purchase a season pass product, then a Telluride Ski & Golf Resort Gift Card is a great option.
Where are Resort Charge and Mountain Money accepted?
Food & Beverage locations
How do I request a credit for my season pass?
Telluride Ski & Golf will no longer consider a refund or credit for any unused season pass product. However, we are offering Multi Event Registration Insurance through Travel Guard, at a very low cost, to help protect your investment
What is Ski Pass Insurance?
Multi Event Registration Insurance provides coverage for you and your ski pass investment when the unexpected happens. To view a flyer on this product, please click here. For a Full Description of Coverage, please click here.
What if my season pass is lost or stolen?
Please contact the Skier Service Sales office at 970-728-7517 in the case your pass is stolen. All season passes can be replaced once free of charge, after that there will be a $25 fee charged for each additional replacement.
Can I purchase more than 1 season pass for myself?
No, there is a 1 season pass product per person limit. For example, you cannot purchase a 10 Day Pass and a T Card.
What benefits are associated with my Telluride Season Pass PLUS purchase?
Four (4), $75 Friends & Family lift tickets (no blackout dates, excludes Child and Junior Pass PLUS products)
Unlimited half-price tickets at all Mountain CollectiveTM resorts, including Aspen/Snowmass, Taos, Jackson Hole, Whistler/Blackcomb, Alta/Snowbird, and Squaw Valley (no blackout dates)
10% off Food at TSG Restaurants (excluding Allred’s, Bon Vivant, Alpino Vino, & Siam Talay)
10% off Retail (all TSG Retail Outlets, not available on sale items)
20% off Ski & Snowboard School Adult Group Lesson (blackout dates/restrictions apply)
Does my T Card, 3 Day, 6 Day, 10 Day, Corporate, Ambassador, Air/Travel Agent Card come with Mountain Collective benefits?
No, only full season pass plus products are associated with the Mountain Collective benefits. Multi-Day products are not included.
How do I redeem my 50% off lift ticket benefit at Mountain Collective resorts?
Simply go to the ticket window at that destination and present your Telluride season pass plus. All tickets you purchase for yourself for the rest of the season will be 50% off the single-day ticket window rate for your age group on the day you ski.
I purchased my Mountain Collective pass prior to July 30th, can I get my 3rd day of skiing at Telluride?
You can easily make Telluride your new "home" mountain by calling Liftopia Guest Service at (800) 705-6286 before September 30, 2016.
Is the 50% off benefit transferrable to my family and/or friends?
No, the discounted ticket benefit is only available to the individual whose name is on the Mountain Collective pass or Telluride season pass plus with Mountain Collective premium benefits.
Can I upgrade to a Pass PLUS and get the additional benefits before the season starts?
Yes, you may upgrade to a Pass PLUS product before the season begins on November 24, 2016.
Will you refund my Mountain Collective product?
No, all sales are considered final with no refunds, no credits, no rollovers, and all benefits being non-transferrable.
How do I reach Mountain Collective Customer Service?
Please contact 1-800-705-6286 or firstname.lastname@example.org
Are there any blackout dates for redeeming the 50% off lift ticket benefit?
There are no blackout dates associated with your Mountain Collective lift tickets.
Please note the 50% off rate for Alta Snowbird only applies to the Interconnect lift ticket, and for Ski Banff-Lake Louise-Sunshine Village only applies to the tri-mountain pass. Also note, that the global affiliate destinations: Chamonix (France), Hakuba Valley (Japan), and Valle Nevado (Chile) do not qualify for the 50% off lift tickets.
Who are the participating Mountain Collective resorts where my 50% off lift ticket benefit is valid?
Alta/Snowbird, Aspen/Snowmass, Jackson Hole, Mammoth, Ski Banff/Lake Louise/Sunshine, Squaw Valley/Alpine Meadows, Stowe, Sun Valley, Taos, Thredbo, Whistler/Blackcomb, Ski Queenstown/Coronet Peak/The Remarkables
What benefits are associated with my regular multi-day or season pass purchase?
- 10% off Food at TSG Restaurants (excluding Allred’s, Bon Vivant, Alpino Vino, Siam Talay)
- 10% off Retail (all TSG Retail Outlets, not available on sale items)
- 20% off Ski & Snowboard School Adult Group Lesson (blackout dates/restrictions apply)
- Resort Charge
- NOTE: only Pass PLUS products have benefit of discounted Friends & Family lift tickets and Mountain CollectiveTM resort half-price tickets
What is the age break-down for the various season pass options?
- Palmyra Pass – 80 yrs +
- Senior – 65 yrs to 79yrs
- Adult – 24 yrs to 64 yrs
- Young Adult – 19yrs to 24 yrs
- Junior – 13 yrs to 18 yrs
- Child – 6 yrs to 12 yrs
- Toddler – 5 yrs and under
All ages are determined by the pass holder’s respective age on opening day, November 24, 2016.
Do you have ski lockers available for rent?
Yes, we offer a variety of ski locker options at Slopeside Lockers, located in Mountain Village at the base of the Village Express Lift. Options include full season, daily or overnight locker rentals. Please contact 970.728.2719 for pricing information.
Where is the FREE parking?
Both Mountain Village and Telluride offer FREE parking! Any guest may park for FREE at the Mountain Village Parking Garage or the Meadows Lot adjacent to Big Billie’s. You may also park for FREE at the Carhenge Lot in Telluride next to the Coonskin Lift.
What if I have more questions?
Please contact the Skier Service Sales office at 970-728-7517 during regular office hours or reach us via email at email@example.com.